It all began with a quick trip to Lismore. I found myself nominated as a finalist for the Alumni of The Year at one of my old unis. (If you’re wondering, I went to three different ones, if you’re not well… it’s too late now!) It was a nice feeling to be nominated and heading back to Southern Cross for the dinner.
The evening itself was a great one and I ran into a number of people I already knew and met so many more interesting people from across Australia who were now doing some amazing things. I always enjoy hearing about other people’s challenges and experiences in whatever they’re doing in life, as it puts your own busy world into perspective. I even met the musician behind the “Bob the Builder” song, which was fun.
After the dinner, I’d planned a quick getaway for a couple of days in Yamba, which was another place I hadn’t been since graduation. It was a warm and wonderful change from the icy conditions of the late winter we’d had in Southern NSW. I went for a couple of runs, ate some local seafood and had a generally relaxing time. It wasn’t until I was heading home that the dramas began.
I left on Monday morning, giving myself plenty of time to get to the airport for my 11:45 flight. Arriving in Ballina, I stopped for coffee and managed to find a wonderful café called …. It was a very smooth double shot latte and just what I needed.
Arriving at the airport, I checked the rental car for marks before dropping the keys back in the box. On check-in, I was informed that the flight was going to be delayed by two hours because of a meltdown of the air traffic control system in Sydney. I thought, ‘Oh well these things happen. I’ll go for a walk.’
I headed off down the road in search of something to do.
I found a homemakers centre in the industrial area and wandered around the air conditioned showroom until I’d seen the same lounge far too many times and considering I don’t own a house to fill with furniture, it was rather pointless. Heading back to the airport, I covered some 5km and was now quite hungry. Stepping into the terminal, I heard over the PA system that there was a further delay in the flight and the airline would be providing food vouchers for everyone on the flight. With my lunch paid for and a new departure time, I was happy to sit and catch up on some work.
For the next hour, I answered some emails and wrote an article, another advantage of being able to work from anywhere. However, as my battery charge diminished, the delays in the flight seemed to increase. There was a momentary reprieve when it was announced the plane had left Sydney and was on its way.
As I had to get a connecting flight to Canberra, I was starting to get a bit concerned about the time. Regardless, I’d worked out that even with another delay I’d still make it. The plane landed and the arrivals area flooded with the passengers out of Sydney. Thinking it would be a fast turn around, I put my phone away and started chatting with a lady who had just sat down next to me. Turns out she was a teacher and had been up scoping out new jobs. We chatted for some time, as the small departure lounge filled with expectant travellers returning to Sydney.
There was a tense anticipation in the air as the plane sat commandingly on the tarmac. Another announcement… ‘We’re sorry to inform you that the pilot of flight JQ451 is over his allowable hours and therefore is unable to fly again today. As a result this flight is cancelled.’ The voice over the PA was suddenly drowned out by hysterical moans and exclamations! The service desk attendant said something to the effect ‘We apologise for the inconvenience…’ but it was barely audible due to the ruckus of bogans swearing.
The departure lounge emptied quickly amid a rabble of angry curses. I remained sitting, thinking of alternate possibilities that could be slightly more constructive and profitable than swearing and yelling at airline staff. In situations like this, you have a couple of options. Quickly turn into an abusive dickhead, or strategise around the problem. As we were already well over the abusive dickhead quota, I decided on the latter.
What were my options? I had three meetings the next day in Canberra starting at 10am. I really wanted to be at all three, but two were moveable. The final meeting in the afternoon had been a long time coming and would’ve been hard to reorganise, so that gave me the hard deadline of 12:30pm landing back in Canberra the next day. Not too bad a scenario!
I quickly looked up alternate flights from other nearby airports, which in Australia is still quite a trek. Goldcoast was the nearest, but no flights given the lateness of the day. The only other one was Brisbane, which was further away, but had a flight at 7:10pm. I checked the map, I checked the time… I could make it. I quickly rang the airline to see if this were possible and after an anxious wait with my battery running low, it was! Feeling relieved, I dashed to the car rentals to get a car. Nothing was available at any of the 6 different rental businesses!
I was back to square one. That solution wasn’t going to work, so I joined the back of the enormous queue with the other 180 people as the airline scrambled to find accommodation for everyone at short notice in a small town. After almost an hour in line an announcement came over the PA. The airline was willing to reimburse customers up to $150 for their accommodation if they organised it themselves. Fearing the sort of accommodation I was going to get given anyway by the low-cost airline, this was a great alternative. With what little battery I had left, I checked out places to stay and found a nice boutique hotel for $169.00. It looked really interesting and was a heritage listed building so I immediately booked it, as there were only a couple of rooms left. Getting there and back was a minor detail. At least I had a bed!
I waited in line for another hour, as transport into town was arranged to the various motels. It was disorganised chaos however. Buses had arrived and passengers were being ushered onboard. I hung back as a wild rabble of bogans who’d been standing in line drinking for the past hour appeared as if they weren’t going to stop anytime soon. I felt relieved as I overheard they were going to the Best Western. Two other ladies had boarded that bus, but it was full and the bogans ungraciously told them to get off the bus.
Meanwhile, I was standing just inside the terminal with one other lady by the name of Jill. I chatted with her for a few minutes before the other two who’d been thrown off the bus joined us appearing rather frazzled. We were the last four at the airport and after being given an assurance that another bus was on its way and going exactly where I needed to go, I was happy to wait a little longer.
Relieved to get on the bus, despite not knowing the area, we had to direct the bus driver to the hotel. As we pulled up, a feeling of relief and excitement came over me. It was a magnificent old Victorian style two storey mansion. Inside the foyer, it was a beautifully restored building that had once been a girls’ boarding school. With some old uniforms and tennis racquets on display, it had a distinct St. Trinians feel to it!
As we waited on the lounges for the receptionist, it was calming to be out of the din of the airport. However, the tranquility was about to be disrupted again. The receptionist walked out, saw four of us sitting on the lounge and a worried look appeared on her face. I knew at that moment, despite the ladies having asked the airline staff several times if there were enough rooms, there weren’t going to be enough rooms!
Having booked the place myself online, thankfully she had a room for me, but then there was only one room left with a single bed and three ladies! At this point after the rolling problems the looks of horror on the ladies faces said it all. They weren’t going anywhere. They were all staying and that was final. It was almost like a scene out of Fawlty Towers. I asked if there was a spare bed in my room, but no, nothing, just a single. Luckily the hotel had a roll out bed for one and they put that in the room for the ladies, who then worked out the rest.
With my stomach growling having missed lunch and the restaurant in the hotel closing, I said I’d freshen up and then meet everyone in the dining room. The dining room was more Fawlty Towers than reception had been, with everything but a hamster and a man from Barcelona. Despite the historic look and feel, the food was great. With the dramas of the day over, dinner was a wonderful experience. I was able to get to know three total strangers and enjoy a really enjoyable meal with them, an experience that would never have happened if it weren’t for a computer malfunction in Sydney.
It’s often the most unusual circumstances which can lead to the best adventures. The only thing you need to be able to do in this sort of situation is have a sense of humour and always remain adaptable as the situation evolves. If you stress too much about it or just believe the solution is through yelling and swearing at people, you’ll miss out on the possibility of having a much better and memorable experience than what would have happened with the original plan anyway. I ended up shopping for sofas, meeting new people, sleeping in the old headmistress’ office in a slightly quirky and most likely haunted Victorian mansion and ended up back in Canberra for my most important meeting the next day.
In any situation, where tensions may get high due to things not going to plan, never forget that the Chinese word for crisis and opportunity is one and the same. In the words of Homer Simpson embrace and enjoy the ‘Crisatunity!’
Building a business from scratch is hard work. There are so many things you need to do, so many things to organise and so many things to make happen, often with no idea as to how any of it should be done. Where do you start? In what order should you do things? These are just some of the many and varied problems when developing a business from scratch and shaping it so it grows the way you want it to.
Consequently, not only do you have to decide in what direction you want your business to head, but how all the moving parts must operate for that to actually happen. Sometimes it feels as if you’re trying to spin a collection of plates on thin metal poles. This is a classic circus act trick and if you’ve ever been to a circus and have seen someone doing this, it’s amazing. If you’re in business for yourself, the reality of the spinning plates being your world, starts to become clear. It really is amazing to watch! One plate slows down and the performer has to run over to speed it up so it's going fast enough for it to balance on the thin metal pole. By the time he has that plate up and spinning again, the next one is starting to slow down and wobble awkwardly. So once again the performer has to run to it and speed this one up. The performer continues to add more and more plates on thin metal poles to the act. As he starts each one, another one slows down and starts to wobble. This one urgently needs his attention and once sorted, another plate needs his attention.
This seemingly endless act of plate spinning ends in one of two ways. With all the plates up and running smoothly, the performer calmly walks along and removes each plate from its pole and neatly stacks them all up. The other way, the plates end up smashing on the floor one after another in a hideous disastrous mess. However, any good performer is not to let this happen and will do everything to keep those plates spinning.
This is a perfect analogy for building a business. There are so many moving parts. It comes down to priorities. What’s your current priority? What needs to be done right now to make sure that you keep that part of your business going just long enough to get the next piece in motion? In real life terms, this is called crisis management and crisis management is never good. With a significant amount of experience in crisis management myself, it's not a place in which I like to spend much time. A crisis is a point at which an organisation encounters a significant disruption to normal operation. However, if your normal business is drowning in constant crises, then as soon as you solve one crisis you just find yourself falling into the next one, you need to carefully examine the way in which you're doing business.
Operating constantly in crisis mode is unsustainable and something will eventually give. However, when you’re building something completely from scratch and a lot of it you’re having to make up as you go, what feels like a crisis is often not. It's just the way a new business is and we’re not used to that feeling and people often believe that everything must be done, all at once, right at this very moment for the business to succeed.
The reality is however, if you try and get everything done all at once, you’ll never succeed in getting anything done at any point in time. Therefore, it’s a matter of setting clear goals and priorities. The size of the goal doesn't matter, but what does matter is the mindset and approach you take as you start chipping away your big goal. When staring up at a seemingly insurmountable mountain, you can either give up because it looks too big to climb, you can run around in a panic worrying about all the things you must do before you can climb the mountain, or you can just start climbing.
It's the people who just start climbing and little by little make their way up the mountain that in the end succeed. When you look at your business from the same point of view and divide the massive end goal up into small manageable steps, the path toward success becomes much clearer. With a persistent mindset that ‘I’m going to take this first step, then I’m going to make it to that first ridgeline. At the ridgeline, I’m going sidestep around till I find the next ascent, which connects me up to a great stable rock face with some solid footings which will help me to take the next step, and the next, and the next until I’ve reached the summit.’
Approaching any goal, be it personal or business in this methodical and relentless manner, helps to remove the crisis mindset that is so often holding many great entrepreneurs back from success. This doesn't mean you won't encounter a crisis, an avalanche or a yeti along the way, but it does mean that through taking all of these small steps along the way and working towards your end goal consistently, you can conquer any mountain.
When you’re building your business and, like the performer with too many spinning plates, you’re struggling to keep it together, step back and instead of looking at the mountain ahead, simply focus on what your next step needs to be. Once you decide what the next small step is and you’ve gone and done it, feel happy in the fact that you’ve done everything you need to, to ensure you reach your end-goal. The simple act of taking the next step, has chipped away at that mountain of a goal and all those little chips start to build momentum towards whatever you’re trying to achieve. Eventually, each step and each little chip will ensure that at the end of the day you will conquer the mountain in front of you.
Kakadu National Park
Last year was a year of travel and adventure. However, it hasn't all been just for fun. The majority of the time I've been working and building a business whilst travelling. Being an entrepreneur is challenging, yet, at the same time, running your own business, especially in the tech world, has some amazing benefits.
To be honest, this isn't something for everyone, as it means you're usually on the go from place to place, reliant on finding reliable wifi networks and living out of a suitcase. Some people find this unsettling and frustrating, which I can understand. However, for me the benefits of being able to travel and work far outweigh the challenges. I never really got to do the whole world tour thing in my 20s and so instead of doing that and then, ‘settling down’ finding a regular job to go to each day and taking on a massive, unaffordable mortgage, I've taken a different path and one which I find creative, exciting and invigorating!
So where did I go and what did I do? I travelled around Australia. I travelled overseas. I explored, I hiked, I canoed, I mountain biked, I skied, I saw ancient aboriginal rock paintings, climbed to the highest point in Australia and tried foods I'd never even considered before, including a wonderful vegan restaurant in LA! I went to galleries and museums, met wonderful new friends and most of the time, nobody noticed I was gone! My emails were still answered. My meetings still went ahead. My business still developed and grew. The difference being, every time I was somewhere interesting, my creativity, productivity and drive increased!
The places I've worked from in 2016
The rest of Australia
The different experiences, the new people you meet and the new foods are all part of the unique fabric of being able to work from anywhere in the world. In the morning, I could be hiking up a mountain or wandering through a gallery. In the afternoon, I could be on a Skype conference closing a deal or talking with the tech team and in the evening (depending on time zone), I could be making calls or working on the business.
But please don't get the impression though that it's all been business class travel and exotic hotels! In the last year, I've spent nights huddled in tents miles from civilisation designing software processes, writing business plans and beta testing software. One of my missions was to kill the notion that as a beta tester you have to be sitting in a darkened office cubicle mashing a keyboard. I remember vividly one freezing night in the middle of winter, sleeping bag over my head, trying to warm my hands on the battery charger as it powered my phone and testing my app to its limits trying to fish out any bugs. I've done conference calls from the other side of the world, framing the camera in such a way to make it look as if I'm in an office, interacted with customers in multiple countries and time zones and successfully managed multiple projects where nobody had any idea where I was. This was all due to the nature and effectiveness of today's technology. Right now, I'm writing this as I'm sitting in a café in Japan drinking an amazing hot chocolate. Believe me when I say that Japan has the best cream in the world!
Why am I doing this? Because I love the variety. It's wildly invigorating! I love the unique cultures I'm experiencing and I love the different foods I get to try. I even ate crocodile for the first time! And let me tell you it doesn't taste like chicken at all. It's like a mix between beef and fish. I baulked though at the thought of eating horse sashimi in Japan. That was a bridge too far and Mr Ed remains safe for now!
At the other end of the scale, I hate routine and for me sitting in an office somewhere isn't in the slightest way inspiring, nor productive. I do my most critical and creative thinking when I'm travelling. It's during this time that I've had awesome business ideas and been inspired to take on different challenges. If you're lacking inspiration or motivation in your business, then find a place or activity which inspires you and go and do it. Don't talk about it. Put it into action!
Working remotely and at times seriously remotely can be a hugely rewarding and fulfilling experience! If you can get the balance right, you can free yourself and discover things about yourself and the world you’d otherwise have never known. For me it's a wonderful and exciting thing to do. If you're in a similar situation where you can free yourself from the traditional office, then give it a go! It may be the life changing shift of environment that propels your business to the next level of success. If nothing else, at least you will have some delicious meals and great stories to tell!
This week, since it’s the new year holiday period, I thought I'd write more about adventures and well nothing about business. After a massive past month, I managed to jump on a plane and fly to Japan. I love flying and with my favourite TV show, now movie, Absolutely Fabulous on the entertainment system, the movie was just the right length to have dinner and then fall asleep. Having not stopped for weeks, it wasn't hard at all to doze off and wake when the stewards were serving breakfast!
After a muesli and a couple of espressos, I was all ready to go. Another thing I love about travelling is the fact that one moment I can be in stinking hot weather, the next I step into winter. It's not quite like going into your cupboard and discovering Narnia, but not that far off it either!
Shuffling through immigration seems to get faster and faster as they improve technology to check people through. The biggest hassle however, was trying to work out how to make all the connections to get to my destination. The Japanese I did at school hardly prepared me for any of this. It came down to a couple of options. 1. I could wait 4 hours and catch a bus directly to my hotel (boring). 2. Get a mono-rail, bullet train and bus to my destination. Far more interesting… and challenging! Whilst I already knew of these two options and had it planned out in my mind what I needed to do to make this happen, it's not until you're faced with a ticket machine that even when in English Mode doesn't make sense and no ticket sales desks in sight.
I managed to fudge my way through and buy a ticket. I wasn't sure if it were the right one, but hey it kept working everytime I stuck it in a machine so I guessed I was on the right track. (The track being a monorail, it was kind of hard not to be!)
I made my way to Tokyo Central Station and from here ran around madly trying to find the next connection. It was the bullet train! I again did battle with the ticket machine that had way too many options that didn't make any sense at all. However, I finally succeeded in getting it to spit out a ticket, yet when I went to the gate, it turns out it wanted two tickets. So after the guard said something I didn't understand except for the word two, I went back and got a second ticket (which was apparently slightly different somehow). Placing both tickets in the machine at once, it worked! With a strange feeling that this ticketing process was somehow inefficient and un-Japanese, I raced up to the platform as the train was minutes from leaving.
This was my first time on a bullet train and it was amazing! The sleek design, the aerodynamics, the whole train was awesome. I can't for the life of me work out why Australia hasn't built any lines for them. The smooth pace at which they accelerated and slowed mean that you were never thrown about. Although I have to admit I was slightly disappointed that leaving the station I wasn't nailed to the back of my seat by 5Gs of thrust. Now that would be cool.
Seeing the sheer size and spread of Tokyo was something itself. The high-rise apartments, the industrial areas, the sprawl of the city seemed to go on forever. As the urban centre became more distant, the train sped up hitting over 280kph! The world flashed by and in the distance, I could see the snow capped Mt Fuji dominating the landscape.
The train ride was around 1.5hrs and as the towns became more rural, the design of the building changed and there was some great tranquility about this transition.
Reaching Nagano (venue of the 1998 Winter Olympics), the bullet train ride ended. Stepping off the headed carriage, I was snapped back into winter by the frosty chill in the air. From here, I transitioned onto a bus for the final leg of the journey. As the bus wound its way through the rural townships, light snow began to fall, getting heavier and heavier as we ascended into the mountains.
After another hour and a bit on the bus, we reached the township of Hakuba, a great town now deep with snow. I explored town for a couple of hours buying and eating some random foods which looked like one thing, but tasted like something else. One such food looked like a cream bun and turned out to have some sort of black bean mash within it! Ha! It's always worth trying new foods and I eventually stumbled on something I liked for lunch.
Going anywhere new for the first time is always filled with uncertainty, but that's what makes it so exciting. I don't know what's going to happen next, but to an extent it doesn't matter, as enjoying the journey and everything that happens along the way is the most important thing. It's way too easy to get so wrapped up in work and ‘regular’ life that you miss out on the opportunities to travel, to explore and to experience new things. So over the Christmas break, think about somewhere new you'd like to go or something new you’d like to try. Ask yourself where your next adventure will be and go and book it in the next hour! Whatever it is, don't delay, don't defer it, make it happen and have an awesome adventure whatever it may be!
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